Give your guests a direct line to your front desk, concierge, and housekeeping — without adding headcount. SMS-first guest communication that reduces call volume and lifts your review scores.
From the moment they book to the moment they check out — and the review request after.
Automatically notify guests when their room is ready, send check-out reminders, and offer late check-out options — all without tying up the front desk phone.
Let guests text the concierge for restaurant bookings, taxi requests, wake-up calls, and local recommendations. Handle multiple requests simultaneously without phone queues.
Send guests a morning message asking their preferred housekeeping time. Reduce unnecessary knocks and improve scheduling efficiency for your housekeeping team.
Send a quick check-in message on day 2 of a multi-night stay. Catch problems before checkout — and before they become a 1-star review.
Send a personalised SMS 2 hours after checkout asking for a Google or TripAdvisor review. SMS review requests convert 5× better than email.
Confirm reservations instantly and send a reminder 24 hours before arrival. Reduce no-shows and last-minute cancellations with two-way confirmation.
Your guests don't want to download another app. They already have SMS.
SMS works on every phone, for every guest, in every country. No app store, no login, no friction.
SMS messages are read within 3 minutes on average. Email open rates average 20%. The math is simple.
All messaging is compliant with US carrier-registered texting (10DLC) and Australian ACMA requirements. We handle the registration.
"We used to miss 15–20% of guest requests because they called when the front desk was busy. Now they text, and we respond in minutes. Our TripAdvisor score went from 4.1 to 4.7 in three months."
"The housekeeping scheduling message alone saved us 2 hours a day. Guests love it — they feel like they're in control of their stay."
"Our concierge team handles twice the requests without any extra headcount. The two-way inbox means nothing falls through the cracks."
API access on Pro plans connects to your PMS, booking engine, or OTA.
API integration available on Pro plan. Other plans use CSV import or manual entry.
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